Frequently Asked Questions
Q: Is Alpha Broking (Alpha Equities & Futures Ltd) regulated?
A: Yes. Alpha Broking is regulated by the Australian Securities & Investments Commision (ASIC) in Australia. Please see our Financial Services Guide for more information.
Q. Does Alphas counter-party market make?
A. No our system passes your trades directly into the interbank market feeds of the top 5 banks in the UK.
Q: Where is my money held?
A: Funds are deposited into a client trust account at HSBC in accordance with ASIC regulations. HSBC is an AAA rated bank.
Q: How do I deposit funds?
A: There are several options for depositing funds including BPay, Cheque, and Direct Deposit
Q: How do I withdraw funds?
A: Simply email your account representative a completed third party withdrawal form and we will process your request within 1-3 business days.
Q: How long does a demo last?
A: The MT4 demo lasts as long as you need it.
Q: Can I trade micro & mini lots?
A: Yes. You can trade as little as 0.01 lots (1,000 base currency)
Q: What is your leverage?
A: FX leverage through the inter-bank market is 50:1 as standard and can be increased to 100:1 on request.
Q: What currency is my account held in?
A: You can open an account either in AUD, USD, EUR, GBP or NZD
Q: What time zone are the charts in MT4?
A: Metatrader4 charts are set to be GMT +2. There are indicators available to change this. Please contact us for more information.
Go back to the Forex Centre
|
